general terms and conditions

Scope of application

These General Terms and Conditions (hereinafter: “GTC”) apply to the NussFee Webshop (hereinafter: “Shop”). By visiting and using the Shop, you accept the GTC as well as our Legal Provisions and Privacy Policy, which are an integral part of these GTC.


The offer of the Shop may include goods and services. All sales, deliveries and other services are provided exclusively in accordance with these terms and conditions. All questions or complaints in connection with these terms and conditions can be submitted in writing by e-mail to our consumer service (

In connection with order processing, NussFee processes, among other things, personal data provided by you. NussFee may use this for operational and statistical purposes. You expressly authorize NussFee to disclose to authorized third parties (e.g., warehouse operators, postal service, delivery service, etc.) any data necessary for processing your orders and shipping the goods (such as name, billing address, shipping address, etc.). We always comply with the provisions of Swiss data protection legislation. We always comply with the provisions of Swiss data protection legislation. Please also read our Legal Provisions and Privacy Policy, in particular the paragraph Collection and Use of Information found in the Privacy Policy.

Right of use

The use of the store is reserved exclusively for natural persons or legal entities with unlimited capacity who wish to order our products for their own use or as a gift for third parties. The data required for the order, such as surname, first name, address, e-mail address, etc., must be provided completely and truthfully.

Offer and conclusion of contract

The presentation of our assortment does not constitute a binding offer to conclude a contract. By placing an order, you make a binding offer and thereby also accept the applicable terms and conditions. NussFee reserves the right to decide whether to accept this offer. The purchase contract is concluded by the customer’s order in the store and its acceptance by NussFee. The prices on the day of the order, which are listed in the store, apply. The Swiss value added tax is included in the price. Employees of NussFee are not authorized to verbally agree to different conditions or to give assurances. If information about an article of the assortment has been wrong, NussFee will make you a counter-offer, which you are free to accept.

Delivery area

The delivery area is limited to Switzerland and the Principality of Liechtenstein.

Delivery conditions

We guarantee you a high product quality, as well as compliance with the label standards for the products which are certified (Fairtrade, organic, or both). If a product is exceptionally damaged or spoiled, we will take the goods back within 14 days and cancel the product on your invoice. If an item is out of stock, we will not charge for it. After consultation with you, we will resupply the product at a later date or alternatively offer you a replacement product. Only then will we invoice you for this product. You will find more detailed product information under the respective item on our website or with the delivered item. Please do not hesitate to contact us for further information.

Guarantee/Delivery terms/Return

NussFee guarantees that all ordered products will leave our warehouses in perfect quality. If you are not completely satisfied with your order, please contact our consumer service department by email ( If a delivered item is damaged or does not correspond to the ordered goods, you can return this item within a period of 14 days after receipt. The article has to be sent in the original packaging and with a copy of the invoice to NussFee, N. Ghirlanda, Retouren Shop, Schulstr. 3, 8192 Glattfelden. 3, 8192 Glattfelden. If an article is not available or only available later due to force majeure or lack of own supply, we reserve the right to make a replacement offer to the buyer regarding the product that is not available. The buyer is free to accept the replacement offer or to withdraw from the purchase contract with regard to the non-deliverable item. Under the above conditions, NussFee undertakes to refund the purchase price paid by the buyer as well as the postage costs or to subsequently deliver another item of equal value.

Pricing and availability of products

All prices of goods are in Swiss Francs, excluding postage/shipping costs. For private customers, value added tax is included in the price. For private customers, value added tax is included in the price. Despite taking the greatest care, erroneous information cannot be completely ruled out. All product and price information is non-binding. Offers may be available only in limited numbers or not at all. Due to high demand, products can be sold out quickly. Offers may be available only in limited numbers or not at all. Due to high demand, products can be sold out quickly. NussFee is not liable for delays in delivery, unavailable products or erroneously incorrect pricing. We reserve the right to make product adjustments. Scheduled offers are only valid for the specified time period.

Payment, due date, default of payment

Payment for goods is mad