Shipping info
Here you can find out everything about our shipping methods and costs. Please also note our applicable terms and conditions.
How can I pay?
If you would like to pay classically by advance transfer (for existing customers also by invoice), you are welcome to do so as a bank transfer within 14 days to our NussFee account. Simply use the Scan & Pay QR code on the second page of the invoice PDF (in the order confirmation email.
If you transfer the money yourself, please enter the order number as a note.
Bank: Postfinance
IBAN: CH08 0900 0000 1547 1412 9
Message: Order number
Otherwise you can easily pay via our payment provider Payrexx with Postfinance card, TWINT, credit cards (Visa/Master/Amex) or Paypal.
If you store on an Android or Apple tablet or smartphone, you can pay even more conveniently via Apple Pay or Google Pay with a swipe.
Alternatively, we also have a connection to the Paypal payment service, where you can of course pay with Paypal but also with credit cards (e.g. if our standard payment provider has a planned maintenance or other technical problems). However, as Paypal has very high transaction fees, we are always happy if you pay in another way.
What does shipping cost?
We charge the following shipping costs, which also include our high-quality, completely plastic-free packaging, printing costs and, if necessary, high-quality filling material (Blue Angel!).
Switzerland and Liechtenstein
DPD Home: CHF 8.90 (plus VAT)
DPD Comfort: CHF 13.50 (plus VAT)
With DPD Home, the parcel will be deposited in a safe place at your home, even without a signature, if you are not present. The parcel will be announced with a tracking number and you can easily reroute the parcel in advance (e.g. to your workplace or to a neighbor). Normally the package will be delivered the next day after handover to DPD. The package will be announced with tracking number and you can also reroute it in advance (eg to the workplace or to the neighbor). As a rule, the package is delivered the very next day after handover to DPD. Please use only if the storage location is also safe from theft!
A 100% CO2 compensation is already included.
With DPD Comfort, a handover is made possible only by signature, the driver makes several delivery attempts with advance notice and live tracking. Only after the second or third delivery attempt will the package be taken to the nearest Parcelshop and you will receive a notification. Normally, after handing over the package to DPD, it is also delivered the very next day. If you have ever had a package stolen, please prefer to order with DPD Comfort.
A 100% CO2 compensation is of course also included.
How long does the shipping take and who do you ship with?
NussFee always packs your order fresh and by hand, and usually your package is shipped within 2-3 business days. However, since we are not Amazon, it may take a little longer depending on the order volume. We usually always ship on Tuesdays and Thursdays.
We ship with the parcel service provider DPD. So far our experience with DPD has been consistently positive, the shipping tools and service are far more modern than with traditional Swiss Post and, above all, the parcel arrives the next day in the vast majority of cases, even without an expensive Priority shipment.
How can I see where my order is at the moment?
As soon as we have finished the parcel, you will automatically receive an email with the tracking number and the option to change the delivery address afterwards (e.g. if you would prefer to have your parcel delivered to your workplace). Tracking is only possible once DPD has actually loaded the parcel, so it can take a few hours before it is actually trackable.
I am from Austria, Germany, Belgium, the Netherlands or Luxembourg. Can I still order from you? Can I still order from you?
Currently we deliver only to the following countries: Switzerland, Liechtenstein
Do the nut mixtures get mixed up during transport?
During transport, your nut mixture may be swirled around a bit. The smaller components sometimes tend to fall down and if the supplier has driven over a bumpy road, it can also happen that small “crumbs” detach from the nuts. However, this does not detract from the taste, but may differ slightly from delivery to delivery. Otherwise, simply mix well once.
Parking permit with DPD.
If special instructions are made for the driver (e.g. access to the staircase or a special parking location) it is helpful to give DPD a “General Parking Permit”. There, specific information can be stored so that the delivery goes smoothly.
To do this, you can fill out a simple form and send signed DPD. This can be found on the following page in the lower section under“Issue general parking permit“.
